MTR is essential for our team when investigating any connection issues with your ping or traceroute results to your game server. If you are requested to submit an mtr, please follow this article to learn how to submit an MTR.

This test requires the use of third-party software and is therefore only required in exceptional cases. Follow the steps given below to perform this test.

So how do you submit an MTR?

• Download WinMTR.
• Extract the contents of the .zip file to your desktop.
• Open the WinMTR folder, open the folder corresponding to your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
• Enter the IP address you want to test in the Host field the IP address of the service to diagnose.
• Note: If multiple IPs are listed, run the WinMTR test for each IP address. Click Start, and then start the server to be tested. If no connection problem is detected within the first 5 minutes, restart the test.
• If you get a connection error (loss check below), play for at least another 5 minutes and then click Stop in WinMTR.

Afterward, click “Export Text” and send that text output to your ticket and wait for a reply.

Nice! Now you have learned on how to submit an MTR!